© 2015 by The Golden Keys Association of Chinese Taipei


中華民國旅館金鑰匙協會
Created and designed by Nina Chou/Rex Lee/Nick Tung

華龍進軍 - 服部隆之
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入會資格 Qualification

 

本會會員申請資格如下:

 

國際正式會員(Full Member):

考試及面試行程為每年十一月份舉行。凡贊同本會宗旨,年滿二十五歲符合下列資格者,經所有執行委員會委員面談,並得三分之二以上委員表決通過後生效成為正式會員。

1. 現職於國內旅館大廳服務中心或禮賓部門櫃檯人員(不含行李員、門衛、機場代表、泊車人員)。

2. 五年以上(含)之飯店客務部工作經驗,期間含三年以上之服務中心或禮賓部門諮詢櫃檯工作經驗。

3. 除了專業知識、職能素養之外,更需具備兩種以上不同國家語言能力。

4. 經二名現職中華民國旅館金鑰匙協會正式會員之推薦 。

5. 通過國際正式會員資格審查之筆試及面談,後由執行委員會決議通過。

榮譽會員(Honorary Member):

經執行委員會審核同意後入會,並根據個人貢獻或成就由理事長提報至國際總會申請國際榮譽會員。

Only a hotel Concierge who works at a desk in a hotel lobby may become a member of Les Clefs d’Or. Article IV of the International Statutes of Les Clefs d’Or set the standard of requirements for membership:

 

Any individual Member answering to Article II of these statutes may be a Member of UICH. The applicant must be employed by the hotel, have a minimum of five years in the lobby, three in the position of Concierge, and he or she must be sponsored by two active Members of UICH in order to maintain the prestige of the Sections and of UICH. Any Section desirous of fixing a longer service time may do so.

The definition of a Concierge, Hall Porter or Portier in all member Sections is as follows:

 

a. He or she has a desk in the lobby of the hotel, either separate from or shared with Reception.

b. He or she wears a uniform with golden keys on each lapel.

c. He or she manages assistants at the desk and may also manage all other uniform Staff such as pages, door attendants, luggage porters and chauffeurs, etc.

d. He or she reports to the Room Division Manager, Resident Manager, Front Office Manager, or General Manager.

 

The main task of the Concierge is to look after the hotel guests, fulfilling their requests and answering their inquiries, giving them information about the city and country, making hotel bookings, car rentals, restaurant and airline reservations, etc.

 

Every national chapter of Les Clefs d’Or has slightly different requirements for a hotel Concierge to become a member of Les Clefs d’Or.  Some common minimum requirements are as follows:

 

  • Be currently employed in a hotel of good standing.

  • Have completed five consecutive years in the hospitality industry.

  • The prerequisite time frame to be served in the position of Chef Concierge is to be three (3) years or in the position of Assistant Concierge three (3) years if working under a Chef Concierge who is a member.

  • Provide letters of reference from past and present employers.

  • Provide letters of reference from service industry sources.

  • Provide a full resume detailing personal details, employment history, education history and copies of relevant training, qualification and employment certificates.

  • Provide a statement of how in practical terms, he or she would contribute to Les Clefs d’Or should his or her application be successful.

  • Provide letters of introduction from two active members of the association, one of whom is to be your Chef Concierge if you are an Assistant Concierge, who are prepared to endorse and support the application.

  • Attend an interview once the Interview Committee is satisfied all minimum requirements have been met, and that the application is in order.